Privacy Policy

Applicability to Products

1. The Company, Upquark Phygitech Private Limited, operates and provides two distinct offerings: Hellostore and Hellomall. Hellostore offers fashion social sellers to customise and curate their product catalogue along with offers, discounts, and other relevant links. Sellers can also integrate with 3P shipment and payment gateway service providers to create a seamless shopping experience for buyers, thereby enhancing their sales and visibility.

2. Hellomall, on the other hand, is a comprehensive fashion marketplace that aggregates various social sellers into a single platform, offering buyers a diverse range of products from designers, fashion sellers, boutique owners, and direct-to-consumer (D2C) fashion manufacturers. Hellomall is designed to provide an enriched shopping experience by offering a curated selection of fashion items from various sellers, creating a dynamic and expansive marketplace.

3. These Terms and Conditions apply uniformly to both Hellostore and Hellomall, and by accessing or using either of these features, whether as a seller or a buyer, you agree to be bound by the terms outlined herein. Taptohello reserves the right to modify, update, or amend these Terms and Conditions as necessary, and it is your responsibility to review these Terms periodically to stay informed of any changes that may impact your use of the Company’s products.

Introduction

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website or App, make any purchases through the Website or App, use any of the interactive or public comment features of this Website or App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@taptohello.com

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline ("personal information"); and/or
• About your internet connection, IP Address, Device and Browser Information, the equipment you use to access our Website, and usage details.

1. Information Collection from Sellers

   1. When Sellers register on our platform, we collect certain information to verify their identity and ensure compliance with legal requirements. This process includes requesting standard Know Your Customer (KYC) documents or any other document or information needed to better understand you or as required by law. The information we collect may include, but is not limited to: Full name, Business name, Contact details (email address, phone number), business and warehouse address, Government-issued identification (such as passport, aadhar card or driver's licence), Business registration documents, Financial information (such as bank account details), contracting and other related information we receive from you or, on your behalf. We use this information to verify the Seller's identity, prevent fraud, and ensure the security and integrity of our platform. All information collected is handled in accordance with our Privacy Policy and applicable data protection laws.

   2. In addition to your information, you acknowledge and understand that to operate your Stores, provide our Services, and fulfill the purposes detailed in this Privacy Policy, we may access, process, and share with our Partners certain information about Buyers who visit your Stores or make purchases.You agree and acknowledge that Buyers have been adequately informed of, and have given their consent to, the collection, use, and sharing of their personal data by both you (the Seller) and Upquark Phygitech Private Limited (the Company). This notification and consent are facilitated through the Store’s privacy policy and terms and conditions, which must explicitly state the nature and purpose of such data collection, use, and sharing.

2. Information Collection from Partners

   If you partner with us to facilitate the provision of Services to Sellers, we may collect certain information about you and your business. This may include your name, business name, address, email address, phone number, and copies of government-issued identification. Additionally, we may collect data related to transactions between you and the Sellers, such as order status, settlement amounts, and details of amounts reflected in the Sellers' wallets. This information helps us provide services to the Sellers and optimize the functionality of our Platform. We may also collect Sensitive Personal Data or Information (SPDI), such as financial information, for any transactions conducted between you and the Company.

3. Information Collection from Buyers

   1. As a Customer visiting or transacting at a Store on our Platform, you understand that certain personal data, including your name, billing and shipping addresses, email, transaction details, and payment information, may be collected by Merchants, Partners, or the Company.

   2. This Policy outlines the purposes for which we collect and process your data and our privacy practices. However, you acknowledge that this Policy does not cover the privacy practices of the Merchants or Partners you transact with. While we require Merchants and Partners to handle your data in compliance with applicable laws, Taptohello Platform is not responsible for, and has no control over, their privacy practices. You are encouraged to review the policies of the relevant Store or Partner to understand how your data is managed.

   3. When you provide financial information during transactions, such as bank account or credit card details, you understand that the Platform does not receive or access this information. Such data is handled solely by the respective service providers in accordance with their privacy policies, and the Platform disclaims any liability for how these service providers manage your personal and financial information.

We collect this information:

1. Directly from you when you provide it to us.

2. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

3. From third parties, for example, our business partners.

Information Provided by You

The information we collect on or through our Website may include but not limited to:

1. Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, adding items to the cart or requesting for any further services. We may also ask you for information when you enter a contest or promotion sponsored by us or a seller, and when you report a problem with our Website.

2. Records and copies of your correspondence including email addresses, if you contact us.

3. Your responses to surveys and feedback forms that we might ask you to complete for research purposes and to enhance our parties' experience.

4. Details of transactions you carry out through our Website and of the fulfilment of your orders. You may be required to provide financial information before placing an order through our Website.

5. Your search queries, clicks/taps or interactions on the website or mobile ap

6. You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorised persons.

Information We Collect Through Automatic Data Collection Technologies

1. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: Details of your visits to our Website, including traffic data, click/tapping data, location data, logs, and other communication data and the resources that you access and use on the Website. Information about your computer and internet connection, including your IP address, operating system, and browser type.

2. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking).

3. The information we collect automatically is both statistical and non statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalised service, including by enabling us to:

   • Estimate our audience size and usage patterns.

   • Store information about your preferences, allowing us to customize our Website according to your individual interests.

   • Speed up your searches.

   • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

1. Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer, mobile phone or tablet. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

2. Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

3. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

1. Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies [alone or in conjunction with web beacons or other tracking technologies] to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

2. We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

1. We use information that we collect about you or that you provide to us, including any personal information:

   • To present our Website and mobile app and its contents to you.

   • To provide you with information, products, or services that you request from us.

   • To fulfil any other purpose for which you provide it.

   • To provide you with notices about your account/subscription, including expiration and renewal notices.

   • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

   • To notify you about changes to our Website or any products or services we offer or provide through it.

   • To allow you to participate in interactive features on our Website and to understand the parties and partners as to what they do on our services, what features they like, how they use them, etc.)

   • To provide Sellers with information about services we consider similar to those that Seller is already using, or have enquired about. We will get in touch with Sellers via electronic means with information about these services;

   • For any other purposes that are permissible under applicable law.

   • In any other way we may describe when you provide the information.

   • For any other purpose with your consent.

2. In addition to this, we may receive data of Buyers from our Sellers and Partners to provide our services effectively to sellers, to help them customise their domain and Stores based on buyer’s preferences and other information that Sellers share with us; to help Sellers and other third-party service providers process order related information of Buyers.

3. As a Seller, you agree to align with the processes and policy of the company and have no objection in sharing buyer’s personal information as per the Store’s privacy policy. This ensures that Buyers are fully informed about how their personal data is being used by the Company.

4. We may also use your information to contact you about our own and third-parties goods and services that may be of interest to you.

5. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

1. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

2. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TaptoHello’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by TaptoHello about our Website users is among the assets transferred.

3. We may share your information with Sellers in accordance with this Policy for the specified purposes. If you are a Partner, your information may be shared with Sellers to facilitate the provision of Services.

4. We may share your information with our Partners, consultants, marketing partners, research firms, and other service providers or business associates, such as payment processing companies, to support our business operations.

5. To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information].

6. For any other purpose disclosed by us when you provide the information with your consent.

We may also disclose your personal information:

7. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

8. To enforce or apply our terms of use WEBSITE'S TERMS AND CONDITIONS Link and other agreements, including for billing and collection purposes.

9. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TaptoHello, our buyers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.]

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

1. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

2. Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You can also always opt-out by logging into the Website and adjusting your user preferences in your account profile,checking or unchecking the relevant boxes or by sending us an email with your request to bhaskar@taptohello.com

3. Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to support@taptohello.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

4. Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by by sending us an email stating your request to support@taptohello.com.. For this opt-out to function, you must have your browser set to accept all browser cookies.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

Accessing and Correcting Your Information

1. You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at support@taptohello.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

2. If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use [URL LINK TO WEBSITE'S TERMS OF USE]

Data Security

1. We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on secure cloud servers. Any payment transactions and OTHER INFORMATION REQUIRED BY LAW will be encrypted using SSL technology.

2. The safety and security of your information also depends on you. Where we have given you or where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password and OTP with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

3. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

1. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

2. As a Seller, you agree to inform us within 24 hours of any Buyer request to modify, amend, or delete their information shared with us, as well as any related notices or communications from the Customer regarding their data on the Store or Taptohello Platform. You also agree to comply with data correction, erasure, deletion, or similar obligations.

3. As a Buyer, when you visit or make a purchase from a Seller Store, you acknowledge that the Seller controls your information, including its usage, storage, and retention duration. Both the Seller and the Buyer agree that the Company is not liable for any disputes related to the Seller’s data usage practices. If you wish to amend, correct, update, or delete your information, please contact the Seller directly the Company is not responsible for the Seller’s compliance.

Changes to Our Privacy Policy

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@taptohello.com